Basic Fault Finding

If your gas fire is faulty it is essential that it is repaired by a competent professional. However, there are some simple steps you can take that may save you time and money.


Fire won't light

  • Is the gas on?
  • Is there a spark at the pilot?
  • Is the pilot lighting and holding?
  • Do the batteries (if used) in the handset and fire need changing?
  • Have you read the instructions that came with the fire?

Pilot Lights but goes straight out.

  • The thermocouple may be blocked or have just worn out and need replacing.
  • Have you held the gas valve knob in for 10 seconds to allow it to establish?

Pilot light has a long yellow floppy flame.

  • The aeration hole below the pilot may partly blocked by fluff – you can try to clear with a vacuum cleaner or air duster.

Pilot light goes out after a few minutes

  • Is the pilot tall and yellow? This indicates incomplete combustion which will cause the fire to go out. The flame should be sharp and blue.
  • Are the coals placed correctly?
  • Is there a coal sitting directly above the pilot and blocking it?

Coals or pebbles are sooty

  • Check that the layout is correct and there is plenty of space around each one.
  • Do you have pets? If you do then their hair may have been drawn into the fire.
  • Check that the base and front coal support are not damaged – replace if necessary
  • It may be that the soot can be brushed off with a soft brush and may just burn off when the fire gets hot.

The fire doesn't give off as much heat as it used to

  • Check for coal layout and sooting
  • The coals should sit on the top of nodules. If they fall into the base of the fire this will result in incomplete combustion causing sooting and reducing heat output.
  • You should have lots of gaps between the coals so that the base matrix glows red and radiates its heat into the room.
  • The main gas jets may be blocked with fluff.

My fire is beeping at me!

  • Remote controlled fires produce a regular tone which may go on for up to 10 beeps. This is telling you that the batteries in the fire need replacing. Depending on use they may require changing every three to six months. Always use good quality lithium or alkaline batteries - mulipacks from pound shops are not always good value and could last a considerably shorter time than more expensive brands.

The glass is scorched – how do I clean it?

  • The glass on fires, as with hobs, is in fact ceramic and has to be treated with respect. Unfortunately when scorched it is impossible to clean and replacement may be the only solution. It is generally caused by the flame from the fire playing on the glass which is usually due to incorrectly placed coals.
  • Sooting can sometimes be cleaned by using a proprietary hob cleaner such as Hob Brite but do not use any other cleaners - just warm soapy water.